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Section 2D: Troubleshooting Tips 105
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the device entries by using the “+” signs to expand
the listings. (For example, to see all the installed modems,
click the “+” sign to the left of Modems.) The device should
have these driver entries listed in Device Manager:
Ⅲ The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
Ⅲ The device should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
Ⅲ The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for your
device by disconnecting the device. This causes the driver listing
for the device to disappear from the list. Reconnect the device to
cause the driver listing to reappear. You can identify the entries for
your device by observing which entries are affected when you
disconnect and reconnect the device, or by disabling Network
Adapter (NDIS). (See “Novatel Wireless Network Adapter [NDIS]”
on page 91.)