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Section 2A: Installing the Sprint Mobile Broadband USB Modem 19
Firmware Updates
The first time you attempt to connect your USB modem to your
computer, Sprint Mobile Broadband will check to ensure you have
the latest firmware installed. If Sprint Mobile Broadband detects
that your USB modem needs to be updated a “Firmware Update”
pop-up dialog appears.
To update firmware
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your USB modem. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click Finish to return to the
Sprint Mobile Broadband main user interface.
4. When the firmware update is completed, it will reset the
USB modem. Please wait a few minutes to initialize the USB
modem from the Sprint network.
5. On completion of this process a PRL Update dialog box may
be displayed. Click OK to update the PRL (preferred roaming
list) in your device.
6. Next, Sprint Mobile Broadband will check to see if your
device has been activated. If the USB modem has not been
Caution:
Do not disconnect the device from your computer until the
installation process is complete. Failure to complete the
process may result in serious errors.
Note:
During this time, the Sprint Mobile Broadband message area
displays “Updating Hardware” and the Go button is disabled.