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166 Section 5B: Terms and Conditions
notify the actual user of your Device that their location may be
tracked or discovered. For additional information on location-
sensitive services, see our Privacy Policy at our Web site.
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other
emergency calls, you should always be prepared to provide your
location information. Unlike traditional wireline phones,
depending on a number of factors (e.g., whether your Device
is GPS enabled, where you are, whether local emergency
service providers have upgraded their equipment, etc.), 911
operators may not know your phone number, your location or
the location of your Device. In certain circumstances, an
emergency call may be routed to a state patrol dispatcher or
alternative location set by local emergency service providers.
Enhanced 911 service (“E911”), where enabled by local
emergency authorities, uses GPS technology to provide
location information. Even when available, however, E911
does not always provide accurate location information. If
your Device is indoors or for some other reason cannot
acquire a satellite signal, you may not be located. Some
Devices have a safety feature that prevents use of the keypad
after dialing 911 – you should follow voice prompts when
interacting with emergency service providers employing IVR
systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because
you may be responsible for usage charges before you notify
us of the alleged loss or theft. You agree to cooperate if we
choose to investigate the matter (provide facts, sworn
statements, etc.). We may not waive any Early Termination
Fees if you choose to terminate Services as a result of loss or
theft of your Device.