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Publication No. GEG-99197 May 04
C-2 TallyGenicom mL450 Laser Printer User Manual
Sources of Support
About this Appendix
This appendix lists the part numbers for TallyGenicom Intelliprint mL450 printers, options, and
consumables. To order parts, contact your local authorized TallyGenicom dealer. This appendix
will familarize you with TallyGenicom and how to contact TallyGenicom for support.
Sources of Support
Several sources of help and information are available, depending on the type of help you need:
Your Vendor
Your local vendor (the one from whom you bought the printer) may be best equipped to help you.
Your vendor has specially trained service technicians available to answer questions, and the equip-
ment to analyze your printer problems.
Your Application Vendor
Often, “printing” problems have more to do with the application being used than with the printer.
In this case, the application manufacturer is the best source of help.
Internet
The TallyGenicom server provides access to technical reports, new product announcements, a
trade show schedule, and other general information about TallyGenicom.
Manysupportfeatures
areavailablethroughthewebsite,includingsupportbye-mailandtechnicaldocu-
ments.
You can access the TallyGenicom world wide web server via any one of the many world-wide web
browsers available to Internet users. The TallyGenicom home page is at
http://www.TallyGenicom.com.
TallyGenicom Technical Support
North America: Phone 425-251-5532 for call-back service Monday through Friday: 6:00 AM to
4:30 PM PST/PDT. Please be aware that our peak activity times are between 11:00AM and
2:00PM. Calling outside of this time frame may result in quicker access to one of our representa-
tives.
If you call for assistance, have the following information ready so our technicians can help you
more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model
The type of host computer you are using
The type and version of operating system you are using
The interface you are using, and, if serial, the protocol
The application and version you are using
The emulation you are using
Your printer firmware version (listed on the status/start-up pages)