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EO1-33038
11. TROUBLESHOOTING
Cause
Media end
The media cover is
open.
The printer is jammed
with media.
The print head element
is broken.
The print head
temperature reached
the upper limit of the
operating temperature.
A communication error
occurred.
Flash ROM write error
or erase error
occurred.
Status
Indicator
Blinks in
Red
11. TROUBLESHOOTING
11.TROUBLESHOOTING
When a problem occurs during operation, the status indicator will blink or light.
Refer to the following troubleshooting guide and take corrective action.
Corrective action
Load a new media roll.
Close the media cover completely.
Turn off the printer, remove the jammed
media, and re-load the media roll
correctly.
Contact a TOSHIBA TEC service
representative for repair.
Open the media cover and allow the
print head to cool.
Check that the interface cable is
connected firmly. Check the
communication parameters.
Open the media cover and close it
again. If the error occurs again, remove
the battery pack and ask TOSHIBA
TEC representative for repair.
If you cannot solve a problem with the following solutions, do not attempt to
repair it by yourself. Turn off the printer, then contact your TOSHIBA TEC
representative for assistance.
WARNING!