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If you need further assistance
5.375 x 8.375 ver 2.3
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖ Review the troubleshooting information in your operating
system documentation.
❖ If your hardware device is not working, consult the user
manual that came with the device for troubleshooting tips.
❖ If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
For the number of a Toshiba dealer near you, see “Toshiba voice
contact” in this section.
The drive feels warm when
powered on. Is this
dangerous?
When in operation, the drive may feel quite warm to the touch.
This is normal.
The following “Device
cannot start.Code (10).”
message displays.
Disconnect and re-connect the drive. Make sure your cable
connections are secure.
If the condition does not clear, contact Toshiba support.
After connecting the drive to
my computer the following
alert message displays:
“Hi-Speed USB device
plugged into non-Hi-Speed
USB Hub.” What does this
mean?
This message displays if you connected the drive into a USB
port that only supports USB 1.1. The drive will operate at USB
1.1 speeds (up to 12 Mbps). For faster performance, connect
the drive to a computer with a USB 2.0 port.
Problem(s)
Solution(s)