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ROUBLESHOOTING
Chapter 9
Troubleshooting
Problem solving process ................................................................... 9-1
Preliminary checklist .......................................................................... 9-1
Analyzing the problem ........................................................................ 9-2
Hardware and system checklist........................................................ 9-3
System start-up.................................................................................. 9-3
Self test.............................................................................................. 9-4
Power ................................................................................................. 9-4
Password ........................................................................................... 9-7
Keyboard ............................................................................................ 9-7
LCD panel ........................................................................................ 9-10
Hard disk drive .................................................................................. 9-11
CD-ROM drive................................................................................... 9-11
DVD-ROM drive ................................................................................ 9-13
CD-RW/DVD-ROM drive ................................................................... 9-14
DVD-R/-RW drive .............................................................................. 9-16
Diskette drive .................................................................................... 9-18
PC card ............................................................................................ 9-18
Pointing device ................................................................................. 9-19
USB ................................................................................................. 9-21
Memory expansion ........................................................................... 9-21
Sound system .................................................................................. 9-22
Monitor ............................................................................................. 9-22
Modem ............................................................................................. 9-23
LAN .................................................................................................. 9-24
Wireless LAN ................................................................................... 9-25
Real Time Clock ............................................................................... 9-25
TOSHIBA support ............................................................................. 9-26
Before you call ................................................................................. 9-26
Where to write .................................................................................. 9-26