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9-16 User’s Manual
Troubleshooting
Fingerprint Sensor
USB device
Refer also to your USB device’s documentation.
Bios Beep Sounds
Problem Procedure
Reading of the
fingerprint was not
successful.
Try again using the correct posture. Align your
fingertip with the sensor as shown in the drawing
and Swipe. Refer to Using the Fingerprint Sensor
in Chapter 4, Operating Basics.Try the
recognition process again using another enrolled
finger.
The fingerprint cannot
be read due to injuries
to the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Problem Procedure
USB device does not
work
Check for a firm cable connection between the
USB ports on the computer and the USB device.
Ensure that any required USB device drivers are
properly installed - to achieve this you should
refer to both the device documentation and the
operating system documentation.
If you are using an operating system that does
not support USB, you can still use a USB mouse
and/or USB keyboard. If these devices do not
work, make sure the USB KB/Mouse Legacy
Emulation item in HW Setup is set to Enabled.
If problems persist, contact your dealer.
Problem Procedure
Beep sounds Beep volume can be set to High/Medium/Low/Off
using the Bios Setup Program. The Default is
Medium.
The volume for the loud beep sound that occurs
when there is a memory error cannot be
adjusted.