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Service and Support
To obtain service, contact the U.S. Robotics Systems Product
Support Department as described below. Whichever method
you use to contact us, please have the product serial number(s)
available.
Technical Support
For technical assistance, contact USR in one of the following
ways:
Mail 8100 North McCormick Blvd.
Skokie, Illinois 60076-2999
E-Mail support@usr.com
Toll-Free Line 800-550-7800
Fax 847-982-0823
BBS 847-982-5092
Fax on Demand 800-762-6163
America Online Keyword USROBOTICS
CompuServe GO USROBOTICS
Anonymous FTP ftp.usr.com* Username=Anonymous
Password=your internet address.
World Wide Web http://www.usr.com
*The FTP is for downloading files only.
If the support representative determines that you should send
your equipment to USR for service, you will be given a Service
Repair Order (SRO) number to help track your service request.
Once you have received an SRO number, take or mail the
product, postage prepaid, to U.S. Robotics at the above address.
Include proof of the date of purchase.
IMPORTANT: If you ship your unit, pack it securely, be sure
your SRO number is visible on the outside of the package, and
ship it charges prepaid and insured.