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100 VISIONEER PATRIOT 480 SCANNER USER’S GUIDE
The table below describes the error codes.
Error
Code
Problem Description Solution
0 The scanner is not
communicating with the
computer.
Make sure the USB cable is plugged in. If the USB cable is
plugged into a hub, try plugging it directly into the back of
the computer. Try a different USB port on the computer or
a different USB cable.
4 or 5 The scanner lamp is
either turned off or the
lamp has not warmed up
enough to initiate
scanning.
In the OneTouch hardware properties, turn the scanner
lamp on. See page 86 for instructions. If the lamp is already
on, turn the lamp off then on again. If the problem persists
and your scanner’s power is plugged into a surge protector
or UPS battery backup, try plugging the scanner power
directly into a wall outlet.
6 The scanner is open. Make sure the scanner is fully closed after performing
maintenance on the scanner or removing a jammed page.
7 or 8 The lamp in the scanner
body or the ADF portion
of the scanner has
malfunctioned.
Make sure that the lamp has not been turned off manually.
See the steps on page 72 to turn the lamp on and off.
Re-boot your computer. If the problem persists, contact
Visioneer Technical Support.
9 Paper jam Open the ADF and remove the jammed page. See “Clearing
Paper Jams” on page 95 for details.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Re-boot your computer. If the problem persists, contact
Visioneer Technical Support.