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12 VISIONEER ONETOUCH 8820 SCANNER INSTALLATION GUIDE
• Is the scanner’s locking tab in the locked position? Slide the
locking tab to the unlocked position. If you tried to scan with the
scanner locked, you must restart your computer after unlocking the
scanner.
• Did you restart the computer after installing the software? If you
didn’t restart the computer, it may not have loaded all of the software
files. Try restarting your computer.
Please see the Readme file in the PaperPort directory on your computer’s
hard drive. The Readme file contains additional information that may
help you diagnose problems connecting the scanner.
To connect the scanner:
1. After checking for all the above problems, right-click the scanner
icon with the red X over it.
The shortcut menu appears.
2. Choose Connect from the shortcut menu.
The software finds the scanner and makes the connection. The
scanner icon will no longer have a red X through it, and you’re
ready to begin scanning.
If you try all the troubleshooting procedures described above and in the
Readme file, and the scanner icon still has a red X through it, you may
have a malfunctioning scanner. Please see the technical support card
that you received with your scanner for technical assistance telephone
numbers. Also visit our web site at www.visioneer.com for additional
technical information. You can also receive software updates from the
Windows Start menu by choosing Programs, then PaperPort, then
Check for OneTouch Updates.