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Troubleshooting
Page 49
MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
The tablet portion of the pen display was not detected at startup.
Make sure the USB interface cable is securely connected to the
converter unit and to an active USB port on your computer.
Make sure also that Cintiq’s power light is on and is glowing blue.
If your pen display is plugged into a USB hub, make sure the hub is
connected and active. If this does not correct the problem, see
“Troubleshooting” on page 37.
From the G
O menu, select the UTILITIES folder and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB pen display model should be listed. If a pen
display model is not listed, check the pen display’s USB cable
connection or try plugging the pen display into a different USB port.
If this does not help, contact Wacom for Technical Support.
See “Technical support options” on page 51.
You suspect the pen
display preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Use the Wacom Tablet Utility to work with your preferences.
Close any open applications. Open the main A
PPLICATIONS folder.
Then open the W
ACOM TABLET folder and run the WACOM TABLET
UTILITY.
• It is a good idea to first back up your tablet preferences. In the
W
ACOM TABLET UTILITY dialog box, select CURRENT USER or ALL
USERS. Then click BACKUP... and follow the prompts.
• Then, delete the tablet preferences as follows:
Single user
. When the utility starts, select CURRENT USER and
click on the REMOVE button. Log out, then log back in. When the
pen display driver loads it will create a new preferences file with
the factory defaults.
• Multiple users
. When the utility starts, select ALL USERS and click
on the R
EMOVE button. Log out, then log back in. When the pen
display driver loads it will create new preferences files with the
factory defaults.
You can quickly restore tablet preferences that have been backed up
for the C
URRENT USER or ALL USERS by clicking on the RESTORE...
button within the utility.
Note: Do not manually remove the W
ACOM TABLET.PREFPANE file from
the main LIBRARY PREFERENCEPANES folder. This file is only to
be removed when uninstalling the Wacom software driver, and
then only when using the W
ACOM TABLET UTILITY.
Recalibrate the pen display.