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Quick Scan to Email Setup
Xerox WorkCentre
®
Pro 123/128/133
3
Scan to Email Troubleshooting
For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the following
troubleshooting table.
Symptom Possible Cause Resolution/Validation
SMTP error at
multifunction
device
Incorrect Mail Server or
Host Name
Validate that the correct ISP mail server name has been entered in the
SMTP Host Name field.
Incorrect settings in
Microsoft Outlook
Express
Verify that you can access the ISP mail server from within Microsoft
Outlook Express and that all settings are correct.
Incorrect multifunction
device email
address entered
Verify that the device is using the correct email address in the
From: field. The Email address must match what the ISP’s mail server
is expecting.
ISP requires SMTP
authentication to their
mail server
Check with your ISP to determine if this is a requirement. If so, enable
SMTP authentication for the multifunction device via CentreWare
Internet Services.
ISP does not allow mail
on the standard port
number 25
Check with your ISP to determine if this is the problem. Ask if they can
accept mail on another port number. If so, change the SMTP port
number for the multifunction device via CentreWare Internet Services.
ISP requires login to the
email account via
Microsoft Outlook
Express before allowing
mail to be sent
Check with your ISP to determine if this is a requirement. If so, login to
the Microsoft Outlook Express account, and then try sending the email.
If this is successful, you can set Outlook Express to check email every
5 or 10 minutes for the multifunction device’s email account.