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H-974
PAGE 53 OF 57
0808 IH-974
Error condition HEAD OPEN
Error condition RIBBON IN
Warning HEAD OVER TEMP
Warning HEAD UNDER TEMP
68 Zebra Z4M Printer User’s Guide
Problem Solution
The printhead is not fully closed. Close the printhead.
The ribbon is loaded incorrectly; it is
covering the head open sensor.
Correctly align the ribbon with the guide mark on the
ribbon guide plate before closing the printhead
assembly. See “Ribbon Loading” on page 34.
Problem Solution
Print method is incorrectly set.
Via the front panel, locate the “PRINT METHOD” menu
item (page 42) and select thermal transfer mode.
Ensure that the printer driver and/or software settings
are correctly set (if applicable).
The ribbon is loaded.
Remove the ribbon and set the printer to direct thermal
mode. (See “PRINT METHOD” on page 42.)
Ensure that the printer driver and/or software settings
are correctly set (if applicable).
Problem Solution
The printhead is over temperature.
Allow the printer to cool. Printing automatically resumes
when the printhead elements cool to an acceptable
operating temperature.
Problem Solution
The printhead is under temperature.
Continue printing while the printhead reaches the
correct operating temperature.
The environment may be too cold for proper printing.
Relocate the printer to a warmer area.