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120 Zebra ZXP Series 8 Card Printer with Laminator P1013372-001 Rev. A
Troubleshooting
OCP Error Messages
OCP Error Messages
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
BOTTOM LAMINATE FEED • Bottom laminate cartridge is not
installed properly.
• Cartridge is not removed when that
side of the card is not being laminated.
• Remove, reposition, and re-install the
bottom laminate cartridge.
• Remove the bottom laminate
cartridge.
BOTTOM LAMINATE OUT The bottom laminate has run out. Load new roll of laminate.
BOTTOM LAMINATE
REGISTRATION
• Improperly prepared registered
laminate.
• Media misfeed.
• Patch length improperly set.
• Unexpected end of laminate roll
detected.
Remove and recut laminate in the
center of the index notch, re-install,
and retry.
CARD CLEAN ERROR • Faulty Card Cleaning Roller (if error
during single card feed.
• Faulty Card Cleaning Cartridge (if
cards fed from Input Hopper).
Replace the Card Cleaning Roller or
Card Cleaning Cartridge, as
appropriate.
CARD EJECT ERROR Card from previous job is stuck in the
exit area.
Remove the card from the exit area.
CARD FEED ERROR Card is jammed in Input Hopper. a. Clear the card jam in the Input
Hopper, and re-seat the Input
Hopper.
b. Ensure that cards are not stuck
together and that they are the correct
thickness (30 - 40 mil).
CARD JAM Card is jammed in Card Transport or
Transfer Station.
Check the card path:
a. Idler Roller Assembly (open door).
b. Transfer Station (rotate the eject
roller CCW).
c. Check printer-to-laminator area for a
jammed card.
CARD NOT DETECTED Card did not reach card sensor or is
jammed in Input Hopper or
Card Transport.
a. Clear the card jam in the Input
Hopper, and re-seat the Input
Hopper.
b. Ensure that cards are not stuck
together and that they are the correct
thickness.
c. Check Idler Roller Assembly
(open door).
CARD NOT INSERTED Card was not fed into Single Card
Feed Slot within nominal 30-second
period.
Retry and feed card into the Single Card
Feed Slot, or cancel the operation.
CONTACT READ ERROR • Faulty card.
• Incorrect card orientation.
• Incorrect Mode or Protocol setting.
• Faulty reader.
• Try another card.
• Try another card (check orientation).
• Correct the Mode or Protocol setting.
• Contact Zebra Technical Support.