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Troubleshooting
OCP Error Messages
P1013372-001 Rev. A Zebra ZXP Series 8 Card Printer with Laminator 125
NO MAG STRIPE Mag stripe not detected. a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally stripe down and
toward the rear of the printer).
OUT OF CARDS • The Input Hopper is empty.
• Card is stuck in Input Hopper.
a. Load cards into the Input Hopper.
b. Re-seat the Input Hopper.
OUT OF FILM The transfer film has run out. Load new roll of transfer film.
OUT OF RIBBON The print ribbon has run out. Load a new roll of print ribbon.
PRINTHEAD MOTION ERR Printhead did not move to proper position
during initialization.
a. Power cycle the printer.
b. Contact Zebra Technical Support.
PRINTHEAD TOO COLD Printhead temperature out of proper
range (COLD).
Turn off power, and contact Zebra
Technical Support.
PRINTHEAD TOO HOT Printhead temperature out of proper
range (HOT).
Turn off power, and contact Zebra
Technical Support.
REJECT ERROR A problem during the reject process. Contact Zebra Technical Support.
RIB COLOR DETECT ERR Print ribbon is not installed correctly. Reinstall the print ribbon.
RIBBON ADC ERROR Possible hardware issue. Contact Zebra Technical Support.
RIBBON BEMF ERROR Problem with the Back EMF (BEMF) of
the ribbon motors.
Contact Zebra Technical Support.
RIBBON JAM The print ribbon is jammed. a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
RIBBON MOTION ERROR Ribbon not correctly responding to
motion commands.
a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
ROLLERS OVER TEMP Heated Rollers (used to transfer the
image from the transfer film to the Card)
are too hot for proper operation.
Turn off power, and contact Zebra
Technical Support.
ROLLERS UNDER TEMP Heated Rollers (used to transfer the
image from transfer film to Card) are not
hot enough for proper operation.
Turn off power, and contact Zebra
Technical Support.
SMARTCARD POS
ERROR
• Faulty card.
• Incorrect card orientation.
• Card feed error.
• Mechanical alignment issue.
• Try another card.
• Try another card (check orientation).
• Check card path.
• Contact Zebra Technical Support.
SYSTEM ERROR Internal logic error. a. Power cycle the printer.
a. Contact Zebra Technical Support.
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION