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122 Zebra ZXP Series 8 Card Printer with Laminator P1013372-001 Rev. A
Troubleshooting
OCP Error Messages
INVALID CARD TYPE Encoding error. a. Ensure that you are using the correct
card type.
b. Ensure that the card orientation is
correct for the card type.
c. In the Encoding tab of the driver,
check that the settings are correct for
the cards you are using.
d. Ensure that the data conforms to
ISO Specifications.
e. Retry writing and reading.
INVALID FILM Transfer film does not match the printer. a. Verify the part number of the transfer
film is correct on OCP.
b. Power cycle the printer.
INVALID RIBBON Print ribbon does not match the printer. a. Verify the part number of the print
ribbon is correct on OCP.
b. Power cycle the printer.
INVALID TOP LAMINATE Laminate does not match the printer. a. Verify the part number of the laminate
is correct on OCP.
b. Power cycle the printer.
LAMINATOR BOTTOM
CUTTER FAIL
Bottom cutter has failed. Contact Zebra Technical Support.
LAMINATOR BOTTOM
CUTTER STALL
Bottom cutter blade is obstructed, or
bottom cutter mechanism is damaged.
Contact Zebra Technical Support.
LAMINATOR BOTTOM
HEATER FAIL
Bottom heater did not turn on after being
instructed to do so. When the heater is
enabled, the controller will wait a certain
specified amount of time for it to attain
the set target temperature. If the heater
fails to reach the target in the specified
time, the BotHeaterFail fault will be set.
a. Replace the bottom halogen bulb.
b. Contact Zebra Technical Support.
LAMINATOR BOTTOM
TEMP SENSOR FAIL
The bottom temperature (thermopile)
sensor has failed.
Contact Zebra Technical Support.
LAMINATOR BOTTOM
TEMPERATURE HIGH
If the bottom roller temperature ever
exceeds a fixed temperature threshold,
the over temp error occurs.
a. Power cycle the printer.
b. Contact Zebra Technical Support.
LAMINATOR CARD FEED Printer has not fed the card far enough
into laminator mechanism for infeed
rollers to grab it.
Open the Laminator and printer doors to
check for jammed/stuck cards
LAMINATOR COVER
OPEN
This warning will be displayed if the
cover protecting the laminator is opened.
This warning will be cleared when the
laminator cover is closed.
LAMINATOR EARLY CARD
JAM
Card did not make it to the staging
rollers.
Remove the card and/or laminate that
is stuck in the laminator staging/
cutting area.
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION