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124 Zebra ZXP Series 8 Card Printer with Laminator P1013372-001 Rev. A
Troubleshooting
OCP Error Messages
LAMINATOR TOP
TEMPERATURE HIGH
If the top roller temperature ever exceeds
a fixed temperature threshold, the over
temp error occurs.
a. Power cycle the printer.
b. Contact Zebra Technical Support.
LAMINATOR UNKNOWN
ERROR
An unknown error has occurred – this is
an indication of a FW problem and
should not occur.
Press RETRY on the OCP.
LAMINATOR WARMING This warning will be cleared when the
heaters attain their temperature targets.
No action necessary.
MAG MOTION ERROR Mag card positioning error encountered. Retry writing and reading.
MAG READ ERROR • Encoding error.
• Defective magnetic stripe.
a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally stripe down and
toward the rear of the printer).
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting).
d. Ensure that the data conforms to
ISO Specifications.
e. Retry reading.
MAG WRITE ERROR • Encoding error.
• Defective magnetic stripe.
a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally stripe down and
toward the rear of the printer).
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting).
d. Ensure that the data conforms to
ISO Specifications.
e. Retry writing.
MISSING HCB There is a problem with the HCB
(Halogen Controller Board).
a. Power cycle the printer.
b. Contact Zebra Technical Support.
MISSING LAMINATOR
MAB
An error occurred when trying to
communicate to the Laminator MAB
(Media Authentication Board).
a. Power cycle the printer.
b. Contact Zebra Technical Support.
MISSING MAB An error occurred when reading the
RFID Tag by the MAB (Media
Authentication Board).
a. Check print ribbon orientation.
b. Verify part number of the print ribbon.
c. Power cycle the printer.
d. Contact Zebra Technical Support.
MOTOR VOLTAGE ERROR Incorrect voltage detected at one or
several motors in the unit.
a. Power cycle the printer.
b. Contact Zebra Technical Support.
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION