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Troubleshooting
OCP Error Messages
P1013372-001 Rev. A Zebra ZXP Series 8 Card Printer with Laminator 121
CONTACT WRITE ERROR • Faulty card.
• Incorrect card orientation.
• Incorrect Mode or Protocol setting.
• Faulty writer.
• Try another card.
• Try another card (check orientation).
• Correct the Mode or Protocol setting.
• Contact Zebra Technical Support.
CONTACTLESS READ
ERR
• Faulty card.
• Incorrect Mode or Protocol setting.
• Faulty reader.
• Try another card.
• Correct the Mode or Protocol setting.
• Contact Zebra Technical Support.
CONTACTLESS WRITE
ERR
• Faulty card.
• Incorrect Mode or Protocol setting.
• Faulty writer.
• Try another card.
• Correct the Mode or Protocol setting.
• Contact Zebra Technical Support.
COVER OPEN Door is ajar. Verify the Door is completely closed.
EP SCRIPT ERROR Internal logic error. a. Power cycle the printer.
b. Contact Zebra Technical Support.
ETHERNET COMM
ERROR
Ethernet communication problem. a. Disconnect and reconnect the
network cable.
b. Power cycle the printer.
c. Contact Zebra Technical Support.
FILM JAM The transfer film is jammed. a. Check the transfer film.
b. Reinstall the transfer film.
c. Repair the break in the transfer film
and reinstall.
FILM MOTION ERROR Transfer film not correctly responding to
motion commands.
a. Check the transfer film.
b. Reinstall the transfer film.
c. Power cycle the printer.
d. Contact Zebra Technical Support.
FW UPGRADE ERROR Invalid firmware version selected. Verify the version, and retry updating the
firmware.
GENERAL MEMORY
ERROR
There is a problem when accessing
memory.
a. Power cycle the printer.
b. Contact Zebra Technical Support.
HCB BULB ERROR The Halogen Controller Board (HCB) is
unable to pulse the upper and lower
heaters to bring the upper and lower
rollers to the proper temperature.
Contact Zebra Technical Support.
HCB SENSOR ERROR The Halogen Controller Board (HCB) is
unable to detect temperature of the
upper or lower rollers.
Contact Zebra Technical Support.
INVALID BOTTOM
LAMINATE
Laminate does not match the type
allowed in the laminator or top and/or
bottom has been swapped.
a. Verify that the top and bottom
laminate cassettes are installed in the
correct locations.
b. Verify the part number of the laminate
is correct on OCP.
c. Power cycle the printer.
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION