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Ribbon Errors: Check that the print ribbon has not “run out”. Lock and then unlock the
print head assembly; this resynchronises the ribbon automatically. When using a color
ribbon, it should advance automatically so that the leading edge of the yellow panel is
beneath the print head. Ensure that the correct ribbon type has been specified in the
Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been
set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer.
Ensure that the cards are low or high coercivity as required, and are set-up correctly
in the printer driver.
Cleaning Alert: The printer has counted the number of cards printed and has
automatically flagged that a cleaning routine needs to be carried out. (See Chapter 4).
SCREEN MESSAGE
READING ERROR
REJECT BOX FULL
MAGNETIC ERROR
FLASH ERROR
NO ACCESS
MEANING
Data cannot be read from
the card’s magnetic stripe
The reject box is full
The printer cannot detect a
magnetic stripe on the card
ACTION
Check that the cards are
loaded with the magnetic
stripe in the correct
orientation. Check whether
high or low coercivity cards
have been specified. Check
that the data conforms to
ISO specifications.See
Appendix A of this manual
for further information.
Empty the reject card box
and press the right panel
button
Check the card orientation
Contact your dealer for
33
TROUBLESHOOTING