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5 • 2 Print Quality Issues
This section will help you resolve print quality problems. The print quality is
dependent on several factors. The two most important factors that will increase your
print quality are cleanliness and card stock. To diagnose and fix print quality problems,
follow the troubleshooting procedure below:
• Small spots appear on the printed card with a non-printed area or a different color.
Possible Cause
A • Contamination on the card surface.
B • Dust inside the printer and/or dirty Cleaning Roller.
>> Solution
A1 • Check that cards are stored in a dust free environment
A2 • Use a different supply of cards.
B1 • Perform a Cleaning of the printer (see Cleaning section).
B2 • Replace Cleaning Roller (see Cleaning section)
• There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause
A • Ribbon is not correctly positioned.
B • Print Head may be dirty.
C • Print Head elements may have been damaged
(e.g. scratched or burnt).
>> Solution
A1 • Open cover and press down the Print Head Unlock Lever to open the Print
Head carriage. The Print Head will move up.
A2 • Check that the ribbon is properly rolled onto the ribbon cores and there
are no wrinkles in the ribbon.
A3 • Push down on the Lock Lever until an audible “click” signals the locked-
down position.
A4 • Ribbon will automatically synchronize.
A5 • Print again.
B1 • Perform a Cleaning of the Print Head (see 4 • 2 Cleaning the Print Head).
C1 • Call service for Print Head replacement information.
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TROUBLESHOOTING