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Hardware Troubleshooting
Troubleshooting the PSII
PrintServer II User and Reference Guide 133
• If the LED is solid red for more than 30 seconds, the PSII has failed the POST. If
the failure is not severe, the
PSII attempts to print a configuration label on the
printer. A failed POST can be caused by any of the following:
• The printer attached to the
PSII device is malfunctioning. Turn the printer
power off, wait 10 seconds, then turn the printer back on.
• If the PSII still fails the POST, continue below. The PSII has a hardware
problem that can only be fixed by replacing or returning the unit. Contact
Technical Support for repair or replacement information.
• If the LED is alternately flashing red and green for longer than two minutes, the
PSII is in firmware-download mode. This means it is waiting for new firmware
data to be sent before it continues normal functioning. Perform the following:
• If the
PSII was purposely put into firmware-download mode, finish the
download with the proper update utility. Contact the Zebra web site at http://
www.zebra.com to download this utility.
• Contact Technical Support for help recovering this unit.
ZebraNet View Utility Discovery or Configuration Problems
If you are having problems using the ZebraNet View utility to discover or configure
the unit, check the following:
• Verify there is not a router between the workstation running ZebraNet View and
the PSII. Since the PSII does not have an IP address, TCP/IP communication can
not be started across a router. Run ZebraNet View on the same subnet as the PSII.
This is not a limitation when using ZebraNet View for HP JetAdmin in IPX/SPX
Discovery Mode.
• Verify the
PSII has a solid green light. If the LED shows a rapidly flashing green
light, check the network cable that is attached.
Unable to Print
• If you are having problems printing, verify that there is communication between
the
PSII and the printer, check the following:
• Print a configuration label by pressing the test button on the PSII. If a
configuration label does not print, verify the printer has media and ribbon (if
used) and is not paused.
• If problems persist, contact Technical Support.