14-4 USING TELEVANTAGE
Notes Any notes associated with the call.
Number On incoming calls, Caller ID name and number if
available. On outgoing calls, the number the user
dialed. On a call to or from another TeleVantage
user, this field contains <NA>.
Organization Organization associated with the call, if any.
Organizations are associated with outbound calls
only, and represent the Organization to which the
calling party belongs.
Placed By Name of the person who placed the call. On
incoming calls, “Unknown” appears unless
TeleVantage identified the caller as a contact or
user. On outgoing calls, the user’s name appears.
Recorded by
Queue
If checked, the call was automatically recorded by a
call center queue.
Recorded by
User
If checked, you recorded the call manually using
ViewPoint commands (see “Recording a call” on
page 11-12).
Result How the caller’s wait ended. The possible
outcomes are:
Abandoned. The caller hung up before the call was
answered.
Connected. The call was answered.
To voicemail. The call was sent to voicemail.
Blind Transfer. A blind transfer sent the caller to
another party.
Supervised Transfer. A supervised transfer sent the
caller to another extension.
Unknown. TeleVantage was unable to identify the
outcome of the call.
Login. You logged in to TeleVantage at a remote
phone.
Start Time Date and time that the call first arrived in the
TeleVantage system.
Stop Time Date and time that the call ended.
Column Description
