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3Com Corporation LIMITED WARRANTY
HARDWARE
3Com warrants its hardware products to be free from defects in workmanship and
materials, under normal use and service, for the following lengths of time from the date
of purchase from 3Com or its authorized reseller:
If a product does not operate as warranted above during the applicable warranty
period, 3Com shall, at its option and expense, repair the defective product or part,
deliver to Customer an equivalent product or part to replace the defective item, or
refund to Customer the purchase price paid for the defective product. All products that
are replaced will become the property of 3Com. Replacement products may be new or
reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty
or the remainder of the initial warranty period, whichever is longer.
SOFTWARE
3Com warrants that the software programs licensed from it will perform in substantial
conformance to the program specifications therefor for a period of ninety (90) days
from the date of purchase from 3Com or its authorized reseller. 3Com warrants the
media containing software against failure during the warranty period. No updates are
provided. 3Com’s sole obligation with respect to this express warranty shall be (at
3Com’s discretion) to refund the purchase price paid by Customer for any defective
software products, or to replace any defective media with software which substantially
conforms to applicable 3Com published specifications. Customer assumes responsibility
for the selection of the appropriate applications program and associated reference
materials. 3Com makes no warranty or representation that its software products will
meet Customer’s requirements or work in combination with any hardware or
applications software products provided by third parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software
products will be corrected. For any third-party products listed in the 3Com software
product documentation or specifications as being compatible, 3Com will make
reasonable efforts to provide compatibility, except where the noncompatibility is caused
by a “bug” or defect in the third party's product.
YEAR 2000 WARRANTY
In addition to the Hardware Products Warranty and Software Products Warranty
identified above, 3Com warrants that all Heritage 3Com products sold or licensed to
Customer on and after January 1, 1998 that are date sensitive will continue performing
properly with regard to such date data on and after January 1, 2000, provided that all
other products used by Customer in connection or combination with the 3Com
products, including hardware, software, and firmware, accurately exchange date data
with the 3Com products, with the exception of those products identified at 3Com’s Web
site, http://www.3com.com/products/yr2000.html, as not meeting this standard. A
product is considered a “Heritage 3Com product” if it is a member of a product family
that was manufactured by 3Com prior to its merger with US Robotics Corporation. This
Year 2000 limited warranty does not apply to Heritage US Robotics Corporation
products. If it appears that any such product does not perform properly with regard to
such date data on and after January 1, 2000, and Customer notifies 3Com before the
later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its
authorized reseller, 3Com shall, at its option and expense, provide a software update
that would effect the proper performance of such product, repair such product, deliver
to Customer an equivalent product to replace such product, or if none of the foregoing is
feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty
for ninety (90) days or until April 1, 2000, whichever is later.
OBTAINING WARRANTY SERVICE
Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com
Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase may be required. Products returned to 3Com’s
Corporate Service Center must be preauthorized by 3Com with a Return Material
Authorization (RMA) number marked on the outside of the package, and sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be
insured. The repaired or replaced item will be shipped to Customer, at 3Com’s expense,
not later than thirty (30) days after receipt of the defective product by 3Com.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48) hours of
installation but no later than thirty (30) days after the date of purchase, and this is
verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a
replacement shall be provided by advance replacement. The replacement product will
normally be shipped not later than three (3) business days after 3Com’s verification of
the DOA product, but may be delayed due to export or import procedures. When an
advance replacement is provided and Customer fails to return the defective product to
3Com within fifteen (15) days after shipment of the replacement, 3Com will charge
Customer for the replacement product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data
of Customer contained in, stored on, or integrated with any products returned to 3Com
for repair, whether under warranty or not.
WARRANTIES EXCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S
SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF
ITS PRODUCTS.
Network Interface Cards Lifetime
Other hardware products
*unless otherwise specified above
1 year*
Spare parts and spares kits 90 days