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A TECHNICAL SUPPORT
3Com provides easy access to technical support information through a
variety of services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the
most recent information, access the 3Com Corporation World Wide Web site at
http://www.3com.com/.
ONLINE TECHNICAL SERVICES
3Com offers worldwide product support 24 hours a day, 7 days a week, through
the following online systems:
World Wide Web Site To access the latest networking information on the 3Com Corporation World
Wide Web site enter this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, and support options that range from
technical education to maintenance and professional services.
3Com Knowledgebase
Web Services
This interactive tool contains technical product information compiled by 3Com
expert technical engineers around the globe. Located on the World Wide Web
at http://knowledgebase.3com.com, this service gives all 3Com customers and
partners complimentary, round-the-clock access to technical information on
most 3Com products.
3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
Hostname: ftp.3com.com
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not necessary when you are using a Web
browser such as Netscape Navigator and Internet Explorer.