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Chapter 4 79
Use the following procedure as a guide for computer problems.
Note:
The diagnostic tests are intended to test only Acer products. Non-
Acer products, prototype cards, or modified options can give false
errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified) Go To
Power failure. (The power indicator
does not go on or stay on.)
Power System check.
POST does not complete. No beep or
error codes are indicated.
Symptom-to-FRU Index.
Undetermined Problems.
POST detects an error and displayed
messages on screen.
Erro Messages List.
The diagnostic test detected an error
and displayed a FRU code.
Running PQA Diagnostics Program
Other symptoms (i.e. LCD display
problems or others).
Error Symptom-to-FRU Index.
Symptoms cannot be re-created
(intermittent problems).
Use the customer-reported symptoms
and go to Error Symptom-to-FRU
Index.
Intermittent Problems.
Undetermined Problems.
Troubleshooting
Chapter 4