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m Purchase and install the correct software to use the document, or find out
if the creator of the document can convert it to a form that one of your
programs can use.
m Don’t try to open the files in your System Folder. Most of the files in your
System Folder are used by your computer for internal purposes and are not
intended to be opened.
m Rebuild your desktop. See “Rebuild Your Desktop” under “When You Run
Into Trouble,” earlier in this chapter, for more information.
m If the document was created on a PC (personal computer running DOS or
Windows), use the PC Exchange control panel to specify which Macintosh
program will open the document. For information about working with
DOS documents on your Macintosh, see the information about DOS in
Macintosh Guide, available in the Guide (h) menu.
You experience problems using a document created in a PC environment.
If you can’t open a DOS document using a Macintosh program, try the
following:
m Open the document from within the program by choosing Open in the
program’s File menu.
m Use the PC Exchange control panel to change the document’s type to one
that can be opened by the program.
If a DOS document is displayed incorrectly, or you see strange codes or
characters in the document, try one of the following:
m Your application program may have special procedures for opening and
saving documents with different file formats. See the information that
came with your program.
m Try opening the document in another program.
Note: Some characters that can be displayed on the Macintosh are not
accurately displayed on DOS computers, and vice versa.
For more information about working with DOS documents on your
Macintosh, see the “DOS, Windows, and Apple II Files” topic area
of Macintosh Guide, available in the Guide (h) menu.
79
Troubleshooting