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Chapter 5 Troubleshooting 65
4 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the
error code before pursuing support options. If Apple Hardware Test does not detect a
hardware failure, the problem may be software-related.
For more information about Apple Hardware Test, see the Apple Hardware Test Read
Me file on the Apple Hardware Test CD or on the first Software Install and Restore DVD.
If you have problems with your Internet connection
• Make sure your telephone line or network cable is connected and functioning
properly.
• If you are using a dial-up Internet connection, make sure that your telephone cord is
plugged into the modem port (marked with the W icon) and not the Ethernet port
(marked with the G icon) on the computer.
• Open the Network pane of System Preferences and verify the information entered
there with your Internet service provider (ISP) or network administrator.
If you have a problem using your computer or working with the Mac OS
• If the answers to your questions are not in this manual, look in Mac OS Help for
instructions and troubleshooting information.
• Check the Apple Support website at www.apple.com/support for the latest
troubleshooting information and software updates.
Restoring Your Computer’s Software
Use the software install and restore discs that came with your computer to install
Mac OS X, applications, and Classic support.
To install Mac OS X:
1 Back up essential files, if possible.
2 Insert the software install and restore disc that came with your computer.
• If you have an iBook G4 Mac OS X Install Disc 1 CD, insert it into your computer.
• If you have two iBook G4 Software Install and Restore DVDs, insert the first disc into
your computer.
3 Double-click the “Install Mac OS X” icon.
4 Follow the onscreen instructions.
Note: If you’re experiencing problems and the computer won’t start up, try using
FireWire Target Disk Mode to transfer your files to another computer (see page 35).
Then restart the computer by inserting the software install and restore disc into the
optical drive and restarting the computer.
LL2541Q7X.book Page 65 Wednesday, March 3, 2004 2:52 PM