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Appendix D Top Ten Questions 95
I forgot my password. How do I reset it?
You can reset your administrator password. See the instructions for resetting your
password on page 63.
I hear a fan coming on and my iBook G4 seems to get quite warm. Is that OK?
As your iBook G4 operates, it’s designed to keep itself within safe thermal limits. The fan
comes on and stays on to keep the iBook G4 operating at normal temperatures. The
bottom of your iBook G4 may become warm because it’s designed to let heat dissipate
through the case. This is normal. For more information, see “Using Your iBook G4” on
page 70.
My application or Mac OS X doesn’t seem to be working correctly. Do I need to
reinstall Mac OS X?
The process of troubleshooting a problem requires that you determine a number of
things, such as whether a problem always happens with a specific application, is
related to your operating system, or is due to faulty hardware. Before you reinstall, see
“Troubleshooting” on page 61 to help analyze the problem. Apple also provides many
technical explanations and advice for solving problems in the AppleCare Knowledge
Base. To access the Knowledge Base on the web, go to www.apple.com/support. If you
determine that you must reinstall Mac OS X, you’ll find instructions in “Restoring Your
Computer’s Software” on page 65.
I installed an application on my iBook G4, but it doesn’t seem to be working.
Where can I go for help?
Check the documentation that came with the application for instructions on how to
get support. Often manufacturers are aware of common problems that might occur
with their applications and provide solutions and updates for immediate use. If your
program is not an Apple product, you’ll need to contact the manufacturer directly for
the best support.
LL2541Q7X.book Page 95 Wednesday, March 3, 2004 2:52 PM