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Direct Extension Dial Button (#113)
Description
This System Programming procedure identifies a button on the system phone at
extension 10 to be used to turn Direct Extension Dial on and off. This feature.
permits an outside caller to dial an extension or Hunt Group number directly,
without having to wait for the aid of the receptionist. It is ideal for callers outside
your company who frequently talk with specific employees or service groups,
and know the extension number they are trying to reach. When an outside call
rings on a line programmed with Direct Extension Dial, the system picks it up
after a specified number of rings and plays a short message prompting the
caller to dial the digits of the designated extension or Hunt Group.
Related Features
Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
Calls that ring on lines programmed with Direct Extension Dial are picked up
after 2 rings, as a default. To change this number, use Direct Extension
Dial Delay (#112).
You must use Direct Extension Dial Record/Playback to record a message
to prompt callers to dial an extension number or Hunt Group number after
the system answers an outside call.
By default, calls directly dialed using this feature return to extension 10 if
they are not answered. If necessary, you can use Transfer Return
Extension (#306)
to specify a different Transfer Return Extension.
If Do Not Disturb is active at a directly dialed extension, the call returns to
extension 10 (or its transfer return extension).
Automatic System Answer is an alternative system answering feature that
aids the receptionist during busy periods by answering calls and placing
them on hold until the receptionist can retrieve them.
Considerations
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It is recommended that you use only one automated answering option for
incoming calls (either this feature, the Automated Attendant Service of the
voice messaging system, or a PARTNER Attendant).
Direct Extension Dial does not transfer calls to Calling Groups.
This feature can handle three outside calls simultaneously.
If you have lines programmed for Direct Extension Dial and Automatic
System Answer, Direct Extension Dial answers the call first.
A Direct Extension Dial button must be programmed on a button with lights
on the system display phone at extension 10. (This feature will not work if it
is programmed on a button without lights.)
This feature is not available on standard phones.
Direct Extension Dial Button (#113)
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