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PARTNER MAIL System
Lines
Ext. Z1
Ext. Z2
CONTROL
Ext. X
(not automatically
UNIT
covored by the
Ext. Y
PARTNER MAIL
System)
Ext.10
Receptionist’s Desk
Figure 4-13. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL system to install it.
During the day, the PARTNER MAIL system uses delayed call handling; the
receptionist picks up all calls at extension 10. If the receptionist cannot answer
within four rings, the system routes the call to the PARTNER MAIL system where
the day greeting and menu play to the caller. At night (when Night Service is
activated at extension 10), outside calls are answered directly by the PARTNER
MAIL system. Any user who is still in the office can pick up calls before the
PARTNER MAIL system answers.
To Program
The following list summarizes the PARTNER II system programming procedures
you use to implement the previous example:
1.
2.
3.
4.
5.
6.
7.
8.
Use Group Call Distribution (#206) to assign outside lines to the Hunt Group
7 (the VMS hunt group) to provide Automated Attendant Service on these
lines.
Use
Transfer Return Extension (#306)
for extensions Z1 and Z2 to ensure
that calls transferred by the PARTNER MAIL system return to extension 10
if they are not answered.
Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt
Group 7 (the VMS hunt group).
Set the
VMS Hunt Delay (#506)
to Delayed.
Set the
VMS Hunt Schedule (#507)
to Always.
Make sure that a Night Service Button (#503) is assigned at extension
10—the receptionist’s extension. When Night Service is on, callers hear
the night menu when no one is available to answer their calls.
Program a Voice Mailbox Transfer button at extension 10 to enable the
receptionist to transfer calls directly to extension X’s and Y’s mailboxes
without first ringing their phones. (This is useful when the receptionist
knows that the users at extensions X and Y are away from their desk.)
Program an Auto Dial button for the VMS hunt group ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) at
extensions X and Y to allow the subscribers to call in for their messages
with one touch.
Using Auxiliary Equipment
4-25