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Joining Calls
Description
Joining is adding yourself to a call in progress, the same way you do on a home
telephone by picking up an extension. (This is different from conferencing, in
which the originator “pulls you into” the call.) Up to three system extensions can
join a call on an outside line (for a total of one outside and four inside parties).
Related Features
You can use Automatic Extension Privacy (#304) to prevent other
extensions from joining calls on a specific extension. This is especially
useful for answering machines, fax machines, modems, and credit card
scanners, because trying to join one of these devices could interfere with its
operation.
Users can program Privacy onto a system phone button to allow or prevent
others from joining their calls as needed.
If a line is not assigned to a user's extension, the user can use Direct Line
Pickup—Active Line to join an active call on the line (unless access to the
line is restricted for that extension).
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Caller ID information displays if you join a call; however, you cannot join a
call at any extension that has Privacy activated.
Considerations
You cannot put a joined call on hold.
You cannot join an intercom call or a conference call at another extension.
You cannot join a call on an extension that has a voice interrupt on busy call
in progress.
You can join a call that is being answered by the voice messaging system,
but only if Automatic Extension Privacy is Not Assigned for the extensions
associated with the voice messaging system hardware. If this is the case,
when you join the call, the voice messaging system disconnects
automatically so you can speak to the caller.
Joining Calls
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