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Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines at different extensions (Figure 4-2) so that a call does not go
unanswered. If one answering machine is busy, a second call will be answered
by the second machine. A setup such as this might be used by a movie theater
to announce movie times to people calling for information.
Lines
Ext X
ANS
MACH
1
CONTROL
UNIT
Ext Y
ANS
MACH
2
Figure 4-2. Multiple Answering Machines
To Use
Go to the machines to manually play back messages.
From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message
retrieval code.
From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code. Note,
however, when calling in from outside, you can retrieve messages only
from the first machine that answers.
To Program
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1.
2.
3.
4.
For extensions X and Y, set Line Ringing for all lines to Immediate Ring.
Use Line Assignment (#301) to assign all the lines to extensions X and Y that
you want the machines to cover.
Make sure extensions X and Y are not assigned as Pickup Group Extensions
(#501), Calling Group Extensions (#502), Night Service Group
Extensions (#504), or Hunt Group Extensions (#505).
Adjust both answering machines to answer on a different number of rings (so
they do not both try to pick up the same call). For example, set answering
machine 1 to 4 rings and answering machine 2 to 6 rings. (If you can’t
adjust the two answering machines to answer on a different number of
rings, assign some lines to immediate Ring at extension X and other lines
to Immediate Ring at extension Y.)
4-6 Using Auxiliary Equipment