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In-Warranty Repairs
If you purchased or leased your system directly from AT&T, AT&T will repair it
free of charge during the one-year warranty period. Simply call the Helpline and
ask for service.
Business-Day service is standard during the warranty period for both the control
unit and system phones. Business-Day service is performed during normal
business hours. However, if you need 24-hour service protection during the
warranty period on the control unit in case there is a major system failure, you
can purchase an Around-the-Clock service contract from your local AT&T sales
office (1 800 247-7000 in the continental U.S. only). (Around-the-Clock service
is not available for phones.)
If you purchased or leased your system through an AT&T Authorized Dealer,
contact your dealer for repairs.
Post-Warranty Repairs
If you purchased your system from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you
can purchase a post-warranty service contract from AT&T. If you do not have a
contract, AT&T service is provided on a time-and-materials basis by calling the
Helpline. A contract provides to you, within the applicable coverage period
and response times, service calls with no charge for parts and labor on covered
repairs. Both Business-Day and Around-the-Clock coverages of varying lengths
are available. To order a post-warranty service contract, call 1 800 247-7000 (in
the continental U.S. only).
If you leased your system from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800-247-7000 (in the
continental U.S. only).
If you purchased or leased your system through an AT&T Authorized Dealer,
contact your dealer for repairs.
AT&T Limited Warranty
and Limitation of Liability
AT&T warrants to you, the customer, that your system will be in good working
order on the date AT&T or its authorized reseller delivers or installs the system,
whichever is later (“Warranty Date”). If you notify AT&T or its Authorized Dealer
within one year of the Warranty Date that your system is not in good working
order, AT&T will without charge to you repair or replace, at its option, the system
components that are not in good working order. Repair or replacement parts
may be new or refurbished and will be provided on an exchange basis. If AT&T
determines that your system cannot be repaired or replaced, AT&Twill remove
the system and, at your option, refund the purchase price of your system or
apply the purchase price towards the purchase of another AT&T system.
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