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Troubleshooting
Issue 1 — December 2002
DEFNETM.PDF — Avaya CT 1.2
4-12
■ Invalid Type — A message with an invalid type was received by the
DEFINITY LAN Gateway application.
■ Invalid Cause — A message with an invalid cause value was
received by the DEFINITY LAN Gateway application.
■ Too Much Data — The DEFINITY LAN Gateway application
received a message from the G3PD that was bigger in size than
expected.
A potential cause for these types of errors is that the G3PD and the
DEFINITY LAN Gateway application are using different DEFINITY LAN
Gateway Tunnel Protocol versions.
To determine the DEFINITY LAN Gateway Tunnel Protocol version with
which the G3PD is compliant:
a. Select "Version" on the DEFINITY G3PD Administrator utility Maint
menu. See the ‘‘Maint Menu Options’’and ‘‘Version Command’’
sections in Chapter 3.
b. Check the "DEFINITY LAN Gateway Tunnel Protocol".
■ If there is a version mismatch, the G3PD and DEFINITY LAN
Gateway application must be upgraded so that they are both
using the same version of the Tunnel Protocol.
■ If the versions match, contact Services for help with the
problem.
5. Other Problems:
■ Invalid Link — The link number sent to the DEFINITY LAN
Gateway is unknown by the DEFINITY LAN Gateway. This is a
configuration problem. Compare the link number from the brouter
administration screen of the DEFINITY LAN Gateway with the link
number configured for the G3PD. They must be the same.
■ Out of Service — A connected LAN link was taken out of service by
the DEFINITY LAN Gateway software. Contact Services.
■ Server Error — The DEFINITY LAN Gateway application
experienced a serious error. If the problem persists, contact
Services.
■ New Connection — The G3PD has a connection on this link and
another G3PD running on another server tries to connect with the
same host or IP address and link number. The original G3PD
connection will be taken down by the DEFINITY LAN Gateway
application. This error condition can happen if TCP/IP is not
configured properly for multiple G3PDs on multiple Tservers.
This may also occur if the G3PD disconnects its connection to the
DEFINITY LAN Gateway and attempts to connect again before the
gateway has processed the first disconnect. This is not an error
condition. Wait a few seconds for the link to be established. If the
link is not established, contact Services.