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Troubleshooting
Issue 1 — December 2002
4-15DEFNETM.PDF — Avaya CT 1.2
You can use the G3 PBX Driver Configuration Utility to view the current
configuration and to reconfigure any items that are causing errors; refer to ‘‘Using
the G3 PBX Configuration Utilities’’, ‘‘Changing the G3PD and CVLAN
Configuration’’ and ‘‘Tunable G3PD Configuration Parameters’’ in Chapter 2.
■ Configuration errors — Check the G3PD configuration to make sure
there is an IP address or hostname assigned to LINK(1-8)_DEST. See the
section on ‘‘Changing the G3PD and CVLAN Configuration’’ in Chapter 2;
these instructions allow you to inspect the configuration for errors without
changing any configuration details unless necessary.
■ Connection errors — The G3PD tried to connect with the DEFINITY LAN
Gateway and did not receive a response. There may be a problem on the
DEFINITY LAN Gateway or with the G3PD configuration. Check that
LINK(1-8)_DEST is the hostname or IP address of the DEFINITY LAN
Gateway. After correcting any errors using G3install, use the ping
command to verify the connections in both directions.
■ TCP/IP bind errors — Check for an IP address mismatch between the
LOCAL_IP address and the Bind error messages in the Tserver log.
■ TCP/IP software function call errors — These should be reported with
any data recorded in the error log to the Services organization, if they
persist.
■ Can’t find or Missing destination/hostname error — Check that the
hostname is correct and that the IP address is in the correct dotted-decimal
notation form in the host file or on the domain name server. See the
section on ‘‘Changing the G3PD and CVLAN Configuration’’ in Chapter 2;
these instructions allow you to inspect the configuration for errors without
changing any configuration details unless necessary.