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Warranty Statement
101
ARTICLE 1: SERVICES
Barco n.v. warrants that the equipment will be free of defects in workmanship or material for the
warranty period.
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or
workmanship under this warranty shall be accomplished in our works in the following manner:
1.1 The Customer, upon the occurrence of any equipment failure, shall contact Barco Customer
Support Center (or an authorized service center) by telephone, fax or e-mail and shall provide the
applicable Customer Support person with a complete description of the problem being encountered,
including the model and serial number of the equipment in which the problem has arisen.
1.2 The Customer Support person shall diagnose the problem experienced by the Customer and shall
advise the Customer on how to proceed. Customer Support may ask to return the faulty equipment
or faulty subassemblies to the Barco Customer Support Center (or an authorized service center) for
repair activities. The Customer shall ask for a RMA or RAN number to a Barco Customer Support
Center (or an authorized service center).
1.3 The Customer shall return, freight prepaid, the defective equipment or subassemblies for repair
to the Barco Customer Support Center (or an authorized service center).
1.4 Replacement parts used shall be new or equivalent to new parts for the revision level of the
equipment. The warranty period for the replacement parts will expire at the same moment as the
original warranty period of the equipment. All parts replaced hereunder and returned to Barco (or
an authorized service center) shall become the property of Barco n.v. (or the authorized service
center).
1.5 The repaired equipment shall be returned to the Customer, by regular freight, at Barco's charge.
ARTICLE 2: ITEMS EXCLUDED FROM WARRANTY
The warranty described herein shall not include the following:
2.1 Any hardware or software item procured from a source other than Barco or their official agent or
distributor and integrated by Customer or a third party into Barco supplied equipment.
2.2 Any host configuration not explicitly supported by Barco.
2.3 All software installed on the system, whether they are acquired from Barco n.v. or third party. An
exception is made for software delivered by Barco that would prove to be a cause for the
malfunctioning of the hardware covered under this Agreement.
2.4 Normal wear and tear, use under circumstances exceeding specifications, abuse, unauthorized
repair or alternation, lack of proper maintenance.
2.5 Any failures resulting from an accident, negligence (such as but not limited to removing or
deleting system files & licensed software product files), misuse, circuit failure or any change,
damage due to fire, water, thunder or lightning, power failure or fluctuation, disruption of
communication lines or due to force majeure, or any reason foreign to the equipment.
2.6 Any specific services or procedures, asked for by Customer, related to verification of repaired
equipment.
ARTICLE 3: OBLIGATIONS OF THE CUSTOMER
Customer hereby assumes the following obligations as partial consideration for Barco performance
of its requirements under the warranty condition; failure by Customer to meet its obligations under