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Troubleshooting
EN-80EN-79
Troubleshooting
Setup Assistant CD does not automatically start.
If the CD-ROM does not start the Setup Assistant automatically, it
could be that the computer is running other applications that are
interfering with the CD drive.
1. If the Setup Assistant Welcome screen does not appear within
15-20 seconds, open up your CD-ROM drive by double-clicking
on the “My Computer” icon that is located on your desktop.
2. Next, double-click on the CD-ROM drive that the Setup Assistant
CD has been placed in to start the installation.
3. The Setup Assistant should start within a few seconds.
If, instead, a window appears showing the files on the CD,
double-click on the icon labeled “SetupAssistant”.
4. If the Setup Assistant still does not start, reference the section
titled “Manually Configuring Network Settings” (page 71 of this
User Manual for an alternative setup method).
Setup Assistant cannot find my Modem Router.
If the Setup Assistant is not able to find the Modem Router during the
installation process, please check the following items:
1. If the Setup Assistant is not able to find the Modem Router
during the installation process, there may be third-party firewall
software installed on the computer attempting to access the
Internet. Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall. If you do have firewall software installed on
your computer, please make sure that you properly configure it.
You can determine if the firewall software is preventing Internet
access by temporarily turning it off. If, while the firewall is
disabled, Internet access works properly, you will need to change
the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.