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EN-86EN-85
Troubleshooting
EN-86EN-85
Troubleshooting
I can’t connect to the Internet wirelessly, but my network name
is listed.
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available
Networks” list.
2. If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security, see
the section entitled “Changing the Wireless
Security Settings”.
3. Within a few seconds, the tray icon in the lower, left-hand corner
of your screen should turn green, indication of a successful
connection to the network.
I can’t connect to the Internet wirelessly, and my network name
is not listed.
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1. Temporarily move computer, if possible, five to 10 feet from the
Modem Router. Close the wireless utility, and reopen it. If the
correct network name now appears under “Available Networks”,
you may have a range or interference problem. Please see the
suggestions discussed in the section titled “Placement of your N1
Wireless Modem Router” of this User Manual.
2. Using a computer that is connected to the Modem Router via a
network cable (as opposed to wirelessly), ensure that “Broadcast
SSID” is enabled. This setting is found on the Modem Router’s
wireless “Channel and SSID” configuration page.
If you are still unable to access the Internet after completing these
steps, please contact Belkin Technical Support.