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EN-80
Troubleshooting
EN-80
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2. Unplug power to the Modem Router for 10 seconds, and then
plug the power back into the Modem Router. Ensure that
the Modem Router’s “modem router” LED is on; it should be
solid BLUE. If not, check to make sure that the AC adapter is
connected to the Modem Router and plugged into a wall outlet.
3. Ensure that you have a cable connected between (1) the network
(Ethernet) port on the back of the computer and (2) one of the “to
Wired Computers” ports on the back of the Modem Router.
Note: The computer should NOT be connected to the port labeled
“to Modem” on the back of the Modem Router.
4. Try shutting down and restarting your computer, then rerunning
the Setup Assistant.
If the Setup Assistant is still unable to find the Modem Router,
reference the section titled “Manually Configuring Network Settings”
for installation steps.
Setup Assistant cannot connect my Modem Router
to the Internet
If the Setup Assistant is not able to connect the Modem Router to the
Internet, please check the following items:
1. Use the troubleshooting suggestions within the Setup Assistant.
2. If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP’s domain may be at the end of the
name. Example: “myname@myisp.com”. The “@myisp.com” part of
the user name may need to be typed as well as your user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 71 of this User
Manual for an alternative setup method).