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Troubleshooting
EN-82
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• The Setup Assistant completed installation, but my web
browser doesn’t work.
• I am unable to connect to the Internet. The “modem” LED
on my Modem Router is on, and the “internet” LED is
blinking.
1.
If you cannot connect to the Internet, the “modem” LED is on,
and the “internet” LED is blinking, the problem may be that your
connection type may not match the ISP’s connection.
2. If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
3. If you have a “PPPoE” connection, your ISP will assign you a
user name and password and sometimes a service name. Make
sure the Modem Router’s connection type is configured to PPPoE
and the settings are entered properly. Please refer to the section
entitled “Alternate Setup Method” for details on changing this
setting.
4. You may need to configure your Modem Router to meet the
specific requirements of your ISP. To search our knowledge base
for ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP”.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.