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12 SALES: 0870 90 10 750 Dual Trunk E1 Router User’s Guide
Dual Trunk E1 Router
RETURNING A UNIT
Use the following procedure if you need to return a unit for service or repair,
1. Contact the Black Box Customer Service Department at
0870 90 10 750, or fax a request to 0118 96 55 001 to obtain an ERN
(Equipment Returns Number) number.
2. Package the unit carefully and, before sealing the shipping carton, include any
information you can provide about the problems you are currently experiencing
with the unit.
3. Attach an address label to the shipping carton. Be sure to include the ERN
number:
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Internet www.blackbox.co.uk
Customer Service Department
Black Box
464 Basingstoke Road
Reading, Berkshire RG2 0BG
ERN # ___________
Black Box
FAX 0118 96 55 001