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CHAPTER 6: Troubleshooting
6.2.16 T
HE
S
ERV
S
WITCH
D
OESN
’
T
W
ORK
W
ITH
Y
OUR
D
ONGLE
-P
ROTECTED
S
OFTWARE
The ServSwitch does not support keyboard-line dongles (the devices
required to be
inserted into the keyboard line by some software for copy protection).
6.2.17 T
HE
S
ERV
S
WITCH
D
OESN
’
T
W
ORK
W
ITH
Y
OUR
IBM T
HINK
P
AD
The Switch supports only “stream mode” (continuous) mouse data. It doesn’t
support the “prompt mode” (burst-on-request) method for handling mouse data
that the IBM ThinkPad uses, regardless of whether the ThinkPad is connected to
the Switch directly or through a docking station (and see Section 6.2.15).
6.2.18 Y
OU
’
VE
L
OST
Y
OUR
P
ASSWORD
If you’ve lost your access password or configuration password and you have no
record of what they are set to, you will have to call Black Box Technical Support.
They will help you to recover your system.
6.3 Calling Black Box
If you determine that your ServSwitch is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
• the results of any testing you’ve already done.
6.4 Shipping and Packaging
If you need to transport or ship your ServSwitch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the ServSwitch for repair, make sure you include its power
supply and the adapter cables you’re using with it. If you are returning the
Switch, make sure you include everything you received with it. Before you ship,
contact Black Box to get a Return Authorization (RA) number.