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Error code Meaning
ER71 Sending document stopped
due to paper jam or
excessive paper length.
ER96,97,98 Sending document stopped
due to a problem at the
receiving machine.
BUSY Unable to send documents
because the line to the other
party is busy.
Receiving
Error code Meaning
ER02, 04, 07, Unable to receive or receiving
08,11, 41 stopped due to:
- varying or poor telephone
line condition
- problem at the transmitting
fax machine
- fax machine incompatibility
ER12,13,14 Unable to receive due to fax
machine incompatibility
ER42, 43, 46 Receiving is completed, but
receiving quality is poor due to
poor telephone line condition
ER73 Receiving stopped due to no
recording paper
ER91, 92, 93, Receiving stopped due to a
94, 95 problem at the transmitting
fax machine
ER 99 Unable to receive document
due to poor telephone line
condition
Both
Error code Meaning
ER70 Overheated due to heavy
usage of the machine
ER80 Sending/receiving of
document stopped due to the
STOP/CLEAR button being
pressed
Service
Customer Helpline
If you experience problems, please call the BT
Helpline on 0345 77177(calls charged at the
local rate).
Guarantee
Your DF60 is supplied with 12 months
warranty. If your DF60 should become faulty
during this period, contact your supplier.
Some suppliers offer extended warranty
schemes for cover outside the initial 12 month
period. Please ask them for details.
If your DF60 should develop a fault outside
the warranty period, contact the BT helpline
on 0345 77177 (calls charged at the local rate)
for assistance.