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What to do when...
TROUBLESHOOTING
What to do when...
Problem Cause Solution
The screen ‘locks’, or
the P-touch does not
respond properly.
Refer to "Resetting the P-touch" on page 60 and reset the
internal memory to the initial settings. If resetting the P-touch
does not solve the problem, disconnect the AC adaptor and
remove the batteries for more than 10 minutes.
The display remains
blank after turning on
the power.
Is the AC adaptor connected
correctly?
Check that the AC adaptor
designed exclusively for
your P-touch is connected
correctly.
Are you using the correct AC
adaptor?
Make sure that you are using
the AC adaptor designed
exclusively for your P-touch
(included in package).
Are the batteries fitted
correctly?
Remove and re-install the
batteries.
The label is not
printed after pressing
the key.
Has text been entered? A label will not be printed if
there is no text entered.
Is the tape cassette installed
correctly, and is there
enough tape remaining?
Check that the tape cassette
is installed correctly, and
that there is enough tape
remaining.
Is the end of the tape bent? If bent, cut the bent section
of tape with scissors and
thread the tape through the
tape exit slot correctly.
Is the tape jammed? If jammed, remove the tape
cassette, carefully pull out
the jammed tape, and then
cut the tape with scissors.
Check that the end of the
tape passes through the
tape guide, and reinstall the
tape cassette.
Does the tape compartment
cover open?
If so, close the tape
compartment cover
correctly.