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Software difficulties
Network difficulties
Difficulty Cause Suggestions
When I press Scan in
my scanning software,
an error message ap-
pears: Please install
scanner or The scan
was aborted because
the scanner is not
powered on or not
connected properly.
This error message appears if your
scanner isn’t recognized by your com-
puter.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given adminis-
trator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given adminis-
trator privileges.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin” under-
neath. If this is not
the case, contact your system
administrator.
The file size is too
large.
The size of the file will depend upon
many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
To produce the smallest scan file for a given docu-
ment, use the lowest resolution and Black and
White mode, and scan the smallest area possible.
Using the opposite settings (scanned in the highest
resolution, in the Color mode, and scanning the
largest area possible) will produce the largest-sized
file.
For Windows
®
: see Changing DSmobileCapture
scan settings (for Windows
®
) on page 25).
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 34).
Difficulty Cause Suggestions
My wireless device
(computer, smart-
phone, tablet, etc.)
cannot access my
scanner via the wire-
less LAN network.
The Wi-Fi
®
switch of the scanner is set
to OFF.
Slide the Wi-Fi
®
switch to ON.
Four or more wireless devices are con-
nected to your scanner at a time.
Disconnect the wireless devices that are already
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.
Causes may vary. Set the Wi-Fi
®
switch to OFF, then set it to ON to
reconnect the scanner.
I forgot the login pass-
word to enter the
Home screen on the
browser.
Causes may vary. Reset the network settings (see Reset network set-
tings on page 52).