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Printing Received Faxes B
Phone Line or Connections B
Receiving Faxes B
Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See How to load
paper on page 8.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See How to load
paper on page 8.)
Printed pages double-feed and
cause a paper jam.
Close the output paper tray cover and slide it forward, then push the paper tray
firmly back into the machine. While holding the paper tray in place, pull out the
paper support flap. (See the illustrations in Loading paper on page 8.)
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 26.)
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
Send a fax manually and wait to hear fax receiving tone before pressing Start.
(See Sending a fax manually on page 22.)
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 23.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Difficulty Suggestions
Cannot receive a fax Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 23.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic. (See Phone line interference on page 73.)
Difficulty Suggestions