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TROUBLESHOOTING AND ROUTINE MAINTENANCE
11 - 2
Error Messages
You may occasionally encounter a difficulty with your FAX/MFC or telephone
line. If this happens, your FAX/MFC often identifies the problem and displays
an error message. The list below explains the most common error messages.
You can correct most problems yourself.
If you need additional help, call the Brother Fax-Back System at
USA: 1-800-521-2846
From within Canada:1-800-681-9838
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM
SOON
The drum unit is near the
end of its life.
Use the drum unit until
you have a print quality
problem, then replace the
drum unit with a new one.
CHECK PAPER
PRESS START
KEY
The FAX/MFC is out of
paper or paper is not
properly loaded in the
multi-purpose sheet feeder.
Refill the paper or
remove the paper and
load it again and then
press Start.
CHECK PAPER
SIZE
Your Paper Size setting
may not be set correctly
for the paper you are
using (see page 5-5).
When you see this error,
the reduction ratio
automatically will be
changed to Auto if you
used a fixed reduction
ratio (see page 5-4 to 5-5).
COMM. ERROR A poor quality phone
line caused
communications error.
Try the call again.
CONNECTION
FAIL
You tried to poll a fax
machine that is not in
Polled Waiting mode.
Verify the other party’s
polling setup.
COOLING DOWN
PLEASE WAIT
The temperature of the
drum unit or toner
cartridge is too hot.
The FAX/MFC will
pause its current print job
and go into cooling down
mode. During the
cooling down mode, you
will hear the cooling fan
running while the
display on the
FAX/MFC shows
COOLING DOWN and
PLEASE WAIT.
You must wait and allow
the FAX/MFC to resume
printing when it is ready.