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TROUBLESHOOTING AND ROUTINE MAINTENANCE
11 - 8
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC, make a copy first. If the
copy looks good, the problem is probably not your FAX/MFC. Check the table
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing and Receiving Faxes
Condensed print and
horizontal streaks; top
and bottom of sentences
are cut off.
If your copy looks good, you probably had a bad
connection, with static or interference on the phone
line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer
Service at:
1-800-284-4329 (USA) or 1-800-853-6660 (from
within Canada) or 1-514-685-6464 (from within
Montreal).
Vertical streaks; black
lines appear on the faxes
you receive.
Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your FAX/MFC’s
primary corona wire for printing may be dirty, or
the sending party’s fax scanner may be dirty. Clean
your primary corona wire (see page 11-19), or ask
the sender to make a copy to see if the problem is
with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at:
1-800-284-4329 (USA) or 1-800-853-6660 (from
within Canada) or 1-514-685-6464 (from within
Montreal).
The FAX/MFC “hears”
voice as CNG tone.
If your FAX/MFC is set to Easy Receive ON, and
it answers voice calls by trying to receive a fax, try
turning Easy Receive to OFF.
Horizontal streaks; lines
are missing.
You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send
the fax again.
Received faxes appear
as split or blank pages.
If the received data is divided and printed on 2
pages or if you get an additional blank page, your
Paper Size setting may not be correct for the paper
you are using (see page 5-5). If you are using the
fixed reduction feature, check to see if the
reduction ratio is suitable for the real paper. (See
page 5-4 to 5-5)