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CHAPTER THIRTEEN
Error Messages
You may occasionally encounter a difficulty with your fax machine or
telephone line. If this happens, your fax machine often identifies the
problem and displays an error message. The list below explains the most
common error messages. You can correct most problems yourself.
If you need additional help, call the Brother Fax-Back System at
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM SOON The drum unit is near the end of Use the drum unit until you
its life. have a print quality problem,
then replace the drum unit with
a new one.
CHECK PAPER The fax machine is out of paper Refill the paper or remove the
or paper is not properly loaded in paper and load it again.
the multi-purpose sheet feeder.
CHECK PAPER SIZE Your Paper Size setting may not When you see this error, the
be set correctly for the paper you reduction ratio automatically
are using (see page 37). will be changed to AUTO if you
used a fixed reduction ratio (see
pages 36–37).
COMM. ERROR A poor quality phone line Try the call again.
caused communications error.
CONNECTION FAIL You tried to poll a fax machine Verify the other party’s polling
that is not in Polled Waiting mode. setup.
COOLING DOWN The temperature of the drum unit You must wait and allow the
PLEASE WAIT or toner cartridge is too hot. The fax machine to resume printing
fax machine will pause its when it is ready.
current print job and go into
cooling down mode. During the
cooling down mode, you will
hear the cooling fan running
while the display on the fax
machine shows COOLING
DOWN and PLEASE WAIT.
ERROR MESSAGES